On Saturday 19th January, as we drove past your Ripon garage we saw a used Suzuki that we liked. We went into the garage where we met Chris your sales consultant. The purpose of this email is to let you know about the excellent service he provided. We had never used your garage before nor met Chris but the service he provided was excellent. He was friendly, didn’t pressurize us (something we object to so much that there is one group of garages that we will no longer use). We could not have asked for a better salesman. He was so good that today we collected our car from the garage and feel sure that we will return again in future years. Many thanks to Chris for provided a pleasant experience of buying the car. Please pass on our thanks to him and inform your management team.

Mr & Mrs I. Wade

Dear Sir,
Just a quick letter to express my thanks for the way in which you dealt with my complaint of last week. I was impressed by both your readiness to address the problems immediately as well as the quickness and efficiency in which you carried out the work. I must also say that the personal delivery of the lovely bouquet of flowers was much appreciated by my wife. All in all, I am most satisfied and will not hesitate to recommend Batchelors to any prospective car purchaser that may ask my opinion of you. Thank you.

Yours faithfully,
V. Newman

The Manager,

I recently purchased a 6 month old Astra SXI from Batchelors of Ripon.

I would like to say how well treated we were by your Sales Dept. In particular, Andrew Holden.

At no time were we pressured to buy, nor were we rushed at all.  My wife and I spent nearly two hours in the process of discussing and test driving the car we finally bought.  We also test drove another car for comparison regarding performance and firmness of ride.

We were well treated in a relaxed informal way.  Had we been pressured, we would have soon left without pursuing the purchase.  

We are now the happy owners of the car and look forward to returning for our servicing etc in the future.

Many thanks,
Mr & Mrs Woolley

Dear Sir,

Following the recent purchase of our Vauxhall Astra car we take the opportunity of thanking you for all the assistance you provided before, during and after we purchased the car.

We would not hesitate in using your services again and would certainly recommend you and the company to anyone seeking to purchase a new/used car.

Yours faithfully,
S.A. JACKSON

Dear Mr Batchelor,

I just had to put pen to paper and write and tell you how impressed I am with the service I received today.

My car only went in for an MOT, but for one it has come back looking brand new again.  I have been able to come in to work and not worry about a thing. My car was picked up, a courtesy car left in it’s place, and then brought back.

My thanks and praise go to Nick Skaife and his team who worked on my car.

I look forward to dealing with you all for many years to come.

Yours sincerely,
TRACEY J. SWALES

I received my Vauxhall Astra last year through Batchelors of Ripon, this is the second car I have had from this dealership.

Firstly, the inspection process and new pin number scheme made it so easy and straightforward and the whole changeover went without a hitch.

Yesterday the car was collected for it’s first service and was to be returned later in the day. Normally I would have taken it in and someone would run me home as I am 6 miles from Ripon but I have been a bit immobilized for a week or so. In the afternoon Batchelors rang me to say I had a puncture which was irrepairable and I should have to take it to Kwik Fit in Ripon. I explained my position and they arranged to take the car for the new tyre, but it would be the following day before the car was returned to me. A phone call later and they said the tyre was replaced and the car was on it’s way home to me. I was amazed and delighted at Batchelors going that extra mile.

They also offer a free car wash service to anyone who buys a car from them and to me that is such a bonus, so it arrived sparkling inside and out!

It is a great service and they deserve praise.

Yours faithfully,
MARGARET CROSFIELD

I wanted to write to express my appreciation to you and your staff regarding the fitting of a new cam belt to our son Daniel’s Renault Clio last week.

From start to finish your staff displayed professionalism and courtesy throughout, from Tony Wield contacting me with an estimate for the work – which was very competitive compared with Charlton’s of Boroughbridge – through collection and delivery service provided by two very pleasant mature gentlemen. The members of your team on reception and in the service department were all particularly pleasant and helpful and made the whole process painless and easy.
I have already recommended John Jarratt (who is a long standing friend of ours), in terms of car sales, to friends of ours and in fact John and Ann Atherton have purchased a Renault Clio, as we did, through John for their teenage son. I shall have no hesitation to recommend the service department to them and all our other friends to Batchelors in general, whether for sales or service requirements.
Please convey my comments to all your staff. They deserve a pat on the back for excellent customer service.
Yours sincerely

Fiona E Gilbert MNAEA MICBA
Managing Partner
Prestige Relocation

Dear Mr Batchelor,

It’s not often these days that I feel the need to write a letter of compliment to anyone, however I do think this time a letter of praise is well deserved. Mr Partner and I recently purchased a used Vauxhall Astra sports hatch from your dealership and I must say that I am extremely impressed with the whole experience.

I was previously a manager at a motor dealership in west Yorkshire for 8 years and always purchased my new or used cards from them and every time there was a problem or delay or lost paperwork, So I was dreading the thought of having to purchase a new car especially from a dealership I did not know.

Thanks to your salesman Chris Harper and your sales manager I actually found it a very pleasant experience and extremely well organised and I would have no hesitation in purchasing another car or can from yourself in the future. Please pass my Regards on to your sales manager and Chris for a job well done.

Sincerely,
DAVE JARMAN

Dear Mr Batchelor,

I have just bought my fifth vehicle from Chris Tiller. I wanted to let you know what a pleasure it always is to deal with Chris. He has boundless patience when listening to the customer’s needs and the tenacity to search until he finds the perfect vehicle. He does all this with great humour and in a seemingly unhurried way, yet somehow often, if not always, manages to reach our hazed goal within twenty-four hours, or even the same afternoon!

I have had great service from all departments of your company, but if Chris did not clinch the deal in the first place the rest would be immaterial.

Please try to keep Chris in your employ at all costs. As I told him this morning – Tiller is tops!!

Many Thanks

Yours Sincerely,
Graham Chandler.

Dear Mr Batchelor,

It is with a great deal of pleasure that I write to advise you of my experiences when changing my car through your dealership.

The quality of service offered by Chris Harper was outstanding – a young man with total professionalism confidence and knowledge. He dealt with the exchange of our vehicle without a hiccup.
Our past experience and service from David Dewhirst was equally as good and we are all made to feel welcome you have staff to feel proud of and I thought it only courteous to let you know.
All to often you only hear the bad comments I would also like to thank you for our meal at prima’s which we are hopefully having in early December. Once aagin many thanks yours sincerely

Yours Sincerely,
Ann Harker

p.s your after sales service is second to none!